Shipping policy

🚀 Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: During high-volume periods (such as new product drops or holiday seasons) or extreme weather events, processing times may be slightly extended. We appreciate your patience.

Note On Events: There are times when everyone is out of the office for an extended event, such as an international race. These typically do not affect order processing times, but if an event like this occurs, we will notify you via the email that you may experience a delay in processing your order. If that is unacceptable, you will have the option to cancel your order and return any charged funds via the original payment method. You can find our Refund Policy here. 

📦 Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily ship via USPS, UPS, and FedEx to ensure your gear arrives safely.

  • Standard Shipping: 3–7 business days.

  • Expedited Shipping: 1–3 business days.

  • Free Shipping: We offer free standard shipping on orders over $75 within the contiguous United States.

📍 Local Pickup

In-store pickup is not available at our Portland, Oregon location.

🗺️ International Shipping

At this time, Moon Gravity Racing ships exclusively within the United States. We are working hard to bring our products to the global racing community soon. Stay tuned to our newsletter for updates on international availability.

🔍 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at coletonmoon@moongravityracing.com with your name and order number, and we will look into it for you.

 

🛡️ Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your items cannot be shipped to a P.O. Box, we will contact you to request an alternative physical address.

⚠️ Refunds, Returns, and Exchanges

  • Damages: In the event that your order arrives damaged in any way, please email us as soon as possible at coletonmoon@moongravityracing.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

  • Return Policy: For more detailed information, please review our full Refund Policy.